FAQ

  • To maintain high-quality client care, Dr. Pav limits their caseload, which often means we reach full capacity. When this happens, or when our waitlist is closed, we update this website accordingly.

    We close the waitlist when it becomes too long to ensure available sessions within approximately six months.

    Our preference is to close the waitlist rather than have clients face extended wait times, encouraging them to seek support from other services in the meantime.

  • The frequency and length of therapy depend on your individual needs. Some clients find a few sessions are enough for current issues, while others may benefit from longer engagement.

    For guidance, GP referrals are typically for 6 to 10 sessions.

  • Yes. You don’t need a GP referral if you are paying privately or claiming via your private health fund.

    Please contact your private health insurance provider to obtain details about rebates.

  • Common referrals with medicare rebates for psychological services:

    Patients who have reached their Medicare Safety Net threshold, are eligible for higher rebates. Learn more here or contact Medicare.

    Speak to your GP about your eligibility to claim these Medicare benefits and the best person to make your referral. Please note: Medicare requires the referral to be completed prior to your psychology consult for a rebate to apply.

  • No, you cannot claim a Medicare rebate and private health rebate on the same consult.

    You need to choose one type of subsidy per consult.

    To help you decide which rebate to claim, contact Medicare and your private health insurance directly.

  • No, we are a private billing service. This means there will likely be an out of pocket cost for all appointments after any rebates are processed.

    For Low-Cost and Free Counselling Services, try the APS directory and options here.  

  • No, TAC, WorkCover, and legal cases are outside the scope of this service.

    For approved NDIS cases, patients are billed directly and responsible for arranging any reimbursements with their relevant third party. 

    Please note: there will likely be a gap fee, please refer to the concession rate pricing to calculate the gap.

  • Psychologists study human behavior, emotions, and thought processes—both at the individual and group level—to better understand the factors that influence mental health and well-being.

    They use this knowledge to help people navigate challenges, improve their quality of life, and develop effective coping strategies for stress, relationships, and daily life.

    To learn more about seeing a psychologist, including answers to common questions, visit the APS website.