FAQ

  • To maintain high-quality client care, I limit my caseload, which often means reaching full capacity. When this happens, or when my waitlist is closed, I update my website.

    I close the waitlist when it becomes too long to avoid lengthy wait-times beyond 6 months.

    I prefer to close the waitlist rather than have clients waiting for extended periods to encourage individuals to seek support from other services.

  • The frequency and duration of treatment will depend on your individual needs. Some clients may find a few sessions are enough for current issues, while others may benefit from longer engagement.

    For guidance, GP referrals are typically for 6 to 10 sessions.

  • Yes. You don’t need a GP referral if you are paying privately or claiming via your private health fund.

    Please contact your private health insurance provider to obtain details about rebates.

  • Common referrals with medicare rebates for psychological services:

    Upon reaching your Medicare Safety Net threshold, youare eligible for higher rebates. Learn more here or contact Medicare.

    Speak to your GP about your eligibility to claim these Medicare benefits. Please note: Medicare requires the referral to be completed prior to the psychology consult for a rebate to apply.

  • Once you reach your Medicare Safety Net, you may be eligible to receive the usual rebate plus up to 80% of the out-of-pocket cost (capped at the EMSN limit for that item).

    You can check your progress towards the Safety Net via myGov Medicare.

    Example common scenario (Item 91167 – GP Mental Health Care Plan, 2025–2026)

    Psychologist’s Fee: $300

    Item 91167 Rebate: $145.25

    • Standard out-of-pocket: $154.75

    After patient reaches their Safety Net:

    • Standard rebate: $145.25
      plus an additional 80% of the $154.75 out-of-pocket: $123.80.

    • Total rebate: $269 ($145.25 + $123.80)

    Patient is out-of-pocket $31 instead of $155 for a $300 service.

    Please note this is just one example and caps/limits apply. For more information, visit Medicare’s website or ask your practitioner at your next session.

  • No, you cannot claim a Medicare rebate and private health rebate on the same consult.

    You need to choose one type of subsidy per consult.

    To help you decide which rebate to claim, contact Medicare and your private health insurance directly.

  • No, unfortunately not. This is a private billing service, which means there will likely be an out-of-pocket cost for all appointments after any rebates are processed.

    For Low-Cost and Free Counselling Services, try the APS directory and options here.  

  • No, TAC, WorkCover, and legal matters are outside the scope of this service.

    For approved NDIS cases, clients are billed directly and responsible for arranging any reimbursements with their relevant third party.

    Please note: there will likely be an out-of-pocket fee. Please refer to the concession rate pricing to calculate the gap.

  • Yes. Employees can take sick leave for mental health issues in the same way they would for physical sickness under the Fair Work Act 2009.

  • Not medical certificates, as Psychologists aren’t medical practitioners.

    Instead, psychologists might provide an ‘absence from work certificate’, or a letter indicating ‘attendance for an appointment’.

    For multiple days of absence, it is recommended you see a medical practitioner for review and the required documentation, such as your GP.